First-Time Login and Account Activation

Quick answerNew students usually have to activate or claim their account before the portal will let them in. You’ll set a password, add a security method, and only then sign in. Start from your school’s official website, using the ID or instructions in your admission email.

Activate your account

  1. Find your instructionsLook in your acceptance email or letter for your student ID, username and an activation link or page.
  2. Open the school’s official activation pageReach it from the school’s own website or from that school’s page in this directory.
  3. Claim your accountSome schools ask for identifying details to confirm it’s you. Only enter them on the school’s official page.
  4. Create a strong, unique passwordA long passphrase you don’t use anywhere else is better than a short complicated one.
  5. Set up securityAdd at least two methods if you can, such as a phone and an authenticator app, and save any backup codes.
  6. Sign in to the portalThen check your school email, your learning system and your registration and billing pages.
  7. Save the IT help desk contactYou’ll want it before you need it.
Next: use the new student checklist to cover everything else for your first week.

FAQ

I never got an activation email
Check spam and junk folders and the email address you gave on your application. If it isn’t there, contact the admissions or IT office.
The activation page says my details don’t match
Check spelling and whether you used a different name on your application. If it still fails, the school has to fix the record.
Is it safe to enter personal details?
Only on your school’s official activation page. This site never asks for them.

More help: all login help guides.