Password Reset Not Working

Quick answerReset problems usually come from a reset email going to an old address, a link that already expired, or a message stuck in spam. Request one reset, use only the newest email, and use your school’s official reset page.

What to try

  1. Use the official reset pageOpen it from your school’s website or that school’s page in this directory.
  2. Request the reset only onceEach new request can invalidate earlier links.
  3. Check spam, junk and promotionsSearch your inbox for your school’s name. Wait a few minutes before trying again.
  4. Use the newest link, quicklyReset links expire. Open it in the same browser, or try a private window.
  5. Follow the password rulesSchools often require a minimum length and a mix of characters, and may block reusing an old password.
  6. Update every device afterwardChange the saved password on your phone, laptop and mail apps so an old one doesn’t trigger a lockout.
Tip: if the reset email goes to an old address, the school has to update it. Contact the IT help desk and be ready to verify your identity.

Spot fake reset emails

Real reset messages come from your school’s own domain and never ask for your current password. If you didn’t ask for a reset, or the message pushes urgency, don’t click it. Open your school’s portal directly instead. If a locked account is the real problem, read account locked out.

FAQ

The reset link says it’s expired
Request a fresh one and use it right away. Old links stop working once a new one is sent.
I don’t have access to the email on file
The IT help desk can update it after verifying you. This site can’t change it.
Can you reset my password here?
No. Student Portal Login is an independent directory and never handles passwords.

More help: all login help guides.