Portal MFA Code Not Arriving

Quick answerA missing security code is usually a wrong phone number on file, a weak signal, or an authenticator app with the wrong clock. Try a different sign-in method first. If nothing works, only your school’s IT help desk can reset your security method.

Try this first

  1. Wait a minute, then resend onceText codes can take a little while. Each new request can cancel the last code, so avoid tapping resend over and over.
  2. Check your phoneMake sure you have signal, Do Not Disturb is off, and the sender isn’t blocked or filtered into a junk folder.
  3. Switch methodsIf your school offers it, choose a phone call, an app approval, an authenticator app code or a saved backup code instead of a text.
  4. Fix the clock on your authenticator appApp codes depend on the time. Set your phone’s date and time to automatic, then try the newest code.
  5. Make sure you’re on the real sign-in pageOpen your school’s portal from its official website, not from an ad or message.
Tip: add a second method and save your backup codes in a safe place as soon as you can, so one lost phone doesn’t lock you out.

Still stuck?

If you got a new phone or number, or you can’t reach any method, the school has to verify who you are and reset your security setup. Contact your IT help desk and have your student ID ready. This site can’t do it for you, and anyone who offers to do it for a fee or asks for your password is not your school.

FAQ

I changed my phone number
Your school still has the old number on file. The IT help desk can update it after they verify your identity.
My authenticator code says invalid
Check that your phone’s time is set to automatic and use the newest code. If it still fails, the app may be tied to an old device and needs a reset from your school.
I’m traveling and no texts arrive
Text messages may not reach you abroad. Use an app approval, authenticator code or backup code if your school offers them.
I never set up a security method
You probably need to finish account activation first. See first-time login and account activation.

More help: all login help guides. Student Portal Login is an independent directory and is not affiliated with any school.

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